Open the Develop menu and select Show Web Inspector.If it is not there, follow the instructions under Use the developer tools in the Develop menu in Safari on Mac. xml file.īefore generating the HAR file, make sure you can see the Develop menu in Safari. Give the trace a filename and click the Save button which will save it as a.Press F12 on your keyboard (or click the gear icon > F12 Developer Tools).
Open Internet Explorer and go to the page where the issue is occurring.Note: Internet Explorer is no longer a Zendesk supported browser. To generate the HAR file for Internet Explorer
The instructions are the same for a MAC computer or a Windows computer. Upload your HAR file to your ticket or attach it to your email so that we may analyze it.Save the HAR file somewhere convenient.Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har.The recording autostarts when you start performing actions in the browser.The Developer Network Tools opens as a docked panel at the side or bottom of Firefox.Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.Open Firefox and go to the page where you are experiencing trouble.Here is a brief animation showing this process: Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.Then save the file to your computer: Save as HAR with Content Once you have reproduced the issue, in Chrome, click Download.Reproduce the issue that you were experiencing before, while the network requests are being recorded.Click the Clear button ( ) to clear out any existing logs from the Network tab.If it is grey, click it once to start recording. Look for a round Record button ( ) in the upper left corner of the tab, and make sure it is red.From the panel opened, select the Network tab.
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